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Product Shipping Information ...


90% of orders on finished products are shipped out within 2-15 business days from our sales/distribution center. Products or components which are not available in stock at the moment of ordering will be shipped in 2-4 weeks depending on availability. Most small orders are shipped via UPS Ground. For large orders, we'll ship via freight by the most reliable and inexpensive carrier to your location. We also offer express air and economical two day air service on most items in stock. If an order is to be shipped via air (Next Day, 2nd Day, 3rd Day) or internationally (including Canada) you must call 800.753.9688 to make arrangements prior placing the order online.

Shipping charges:
$18.95 for orders $150.00 and under
$34.50 for orders $150.01 - $300.00
$45.00 for orders $300.01 - $500.00
$55.00 for orders $500.01 - $750.00
$65.00 for orders $750.01 - $1000.00
$6.50 more for each additional $100.00 in order amount

* Note: There is a $150.00 Freight & Handling Surcharge on all Oversize Items.(*Applied per order / shipment).
* Note: There is a $45.00 Freight & Handling Surcharge on all Oversize-Fragile Items.(*Applied per order / shipment).
* Note: All residential deliveries on orders over $100 require a signature

Most of the standard items and hardware are stocked and delivered in 2-15 business days. Lead-time on non-standard items, special items, or customized product may vary for up to 4 to 6 weeks. Consult your salesperson for details.

Discounts - Quantity discounts are available on a "per-transaction" basis. Place an order that exceeds a certain minimum level quantity per item and receive an additional 5-15% discount. Quantity discounts are computed automatically when you purchase items through our "Online Shopping Cart".
1-100 units - List Price
101-200 units - 5% off List Price
201-250 units - 10% off List Price
251 units or more - 15% off List Price

Tracking - Tracking numbers for each day's shipped orders are automatically emailed after 6:30pm Pacific Standard Time. Alternatively, you can check your order status online or request for a tracking number using our Order Status Request Form.

Receiving & Inspection of Product - Carefully inspect your shipment immediately upon receipt! If there is any visible damage, note this on the waybill before you sign and notify the carrier. If you have any questions or problems concerning your shipment please let us know right away. Here are the few important steps to follow upon receiving your order... Product Inspection & Receiving.

Notification of Missing or Defective Product - Please inspect the contents of your entire order for damage or missing pieces immediately upon arrival. Nova Display guarantees all of its products, and will gladly replace defective merchandise. Customer must keep all packaging and notify Nova Display of any missing components or product defects within 3 days of receipt. Otherwise, the order is considered complete and in good condition.

Returns - Stock merchandise in original, unopened packaging may be returned for refund within thirty (30) days of receipt. Items must be in their original state (undamaged). All returns must be accompanied by the order statement and RMA (Return Merchandise Authorization) number. Please call our office to receive your RMA number. You may want to insure your return. We cannot be responsible for lost or misdirected returns. Returns must be insured for the invoiced value of the merchandise. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. A 15% restocking fee will be charged on all returns. Please note that restocking fee for non-stock merchandise (Delivered from manufacturer per Request Only) is 30%. Special order and custom made items are non-refundable. If you have any questions, ask your salesperson for details. Merchandise must be returned to: Nova Display, Inc., 875 Wilson Street, Suite B, Eugene, OR 97402




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