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Terms of Use Policy / Nova Display Web Site

Terms of Use Policy ...

The Terms of Use Policy has been created to inform all visitors to our web site about important aspects of the online experience that will help answer any questions and concerns you may have.

Estimates - Nova Display will provide estimates only at the request of the customer. Such estimates are approximations only and are NOT firm quotations. Nova Display shall in no way be required to hold to a price given as an estimate. If you require a formal quotation on your print project, you can either call or email us to request a quote, or submit the quote request online. Include all your project details. Please note that our formal quotations are good for 30 days.

Accuracy of Specifications - All quotations are based on the accuracy of the specifications provided. The provider can re-quote a job at time of submission if copy, files, disks, or other input materials don't conform to the information on which the original quotation was based.

Detailed Information - Nova Display makes every effort to communicate with the customer throughout the course of a job. However, if a customer does not give us specific instructions or special requirements, we shall use our best judgment. This is an agreement to accept the finished piece as we produce it. If an order is not satisfactory due to insufficient information, Nova Display, Inc. shall remake the order to the customer's specifications, but it will be treated as a new order.

Creative Work - Artwork, sketches, prints, copies, and all other creative work developed or furnished by the provider are the provider's exclusive property. The provider must give written approval for all use of this work and for any derivation of ideas from it.

Proofs - Proofs are provided by customer request only. If no proof has been requested and the finished piece matches the original file or paper print (hard copy) provided by the customer, Nova Display cannot be held responsible for any errors. The provider will submit prepress proofs along with original copy for the customer's review and approval. The provider will not be responsible for undetected production errors if; proofs are not required by the customer.

Color Proofing - Because of differences in ink output, and other conditions between color proofing and computer design preparations, a reasonable variation in color between color proofs and the completed job is to be expected. When variation of this kind occurs, it will be considered acceptable performance.

Payment - We accept Visa, Master Card, or American Express, in addition to Money Orders, Cashier's Checks and Business/Personal Checks. Orders prepaid with a check will be shipped within 24 hours of check clearance. New customers wishing to prepay an order totaling $5,000 or more must allow 7-10 business days for their check to clear. This policy applies to personal, business, cashiers, and certified checks, as well as money orders. Qualified businesses or organizations will be given Net 30 terms upon approved credit. In order to open an account, please provide a bank reference and three trade references. Customers with established credit are expected to pay NET within specific terms of their account, pre-established credit limits, and our standard Terms and Conditions, otherwise the line of credit will be discontinued. All Orders require a 50% Deposit before start of fabrication. Remainder due prior to shipping unless other terms have been determined by Nova Display, Inc. Credit Department. Pricing and specifications are subject to change, without prior notice. Freight, handling and insurance will be added to your order. Send payments to: Nova Display, Inc., 1626 Piner Road, Unit A-B, Santa Rosa, CA 94503.

Production Schedules - Production schedules will be established and followed by both the customer and the provider. In the event that production schedules are not adhered to by the customer, delivery dates will be subject to renegotiation. There will be no liability or penalty for delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of government or civil authorities, acts of God, or other causes beyond the control of the provider. In such cases, schedules will be extended by an amount of time equal to delay incurred.

Product Delivery - Charges for delivery of materials and supplies from the customer to the provider, or from the customer's supplier to the provider, are not included in quotations unless specified. We ship most small orders via UPS Ground, unless otherwise specified. We also offer express air and economical two day air service on rush orders. If an order is to be shipped via air (Next Day, 2nd Day, 3rd Day) you must call 800-753-9631 to make arrangements prior placing the order online. For large orders, we will ship by the most reliable and inexpensive carrier to your location.

Product Quality - We are very focused on making certain that the product and service you receive from us meet your needs and exceed your expectations. If you find a product or service from us that does not conform to these standards or is defective, Nova Display will repair or replace it. Nova Display liability is limited to the cost of the defective product. No other warranty is expressed or implied.

Receiving & Inspection of Product - Carefully inspect your shipment immediately upon receipt! If there is any visible damage, note this on the waybill before you sign and notify the carrier. If you have any questions or problems concerning your shipment please let us know right away.

Claims & Returns - All sales are final. No refunds are available on orders unless no files have been prepared for printing and no on-line proof has been sent. In the case of a refund on an order that printing has not started, a $15 processing fee will be charged. If an order is canceled after we have already prepared your files and have shown you an on-line proof an additional $35 fee will be charged. RUSH FEES ARE NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. Should your print job contain manufacturing errors and/or defects, we will return and ship the job at no charge. Nova Display, Inc. reserves the exclusive right to judge what a manufacturing error and defect is. All returns must be accompanied by the order statement and RMA number. Please call our office to receive your RMA (Return Authorization Number). Merchandise must be returned to: Nova Display, Inc., 1626 Piner Road., Santa Rosa, CA 95403-1908

Limitation of Liability - In no event will Nova Display be liable for any damages, losses, or expenses arising in connection with misuse or inability to use our products. The customer shall test and verify the suitability of the product for intended use. No warranty for intended use is made. The customer assumes all risk and liability. Nova Display's only obligation is replacement or credit for product proven defective. Any technical advice furnished or recommended by Nova Display concerning use or application of any product is believed to be reliable but the company makes no warranty of results obtained.

Your Acceptance of These Terms - By using this site, you signify your agreement to the of Use, Privacy Policy and Security Policy. IF YOU DO NOT AGREE WITH THESE POLICIES, PLEASE DO NOT USE THIS SITE. Your continued use of Nova Display web site will mean you accept those changes. These policies may change from time to time with updates. We suggest that you review all the policies so that you are aware of any changes that may occur.

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Cable/Rod Display Systems - offer a wealth of design opportunities and can be easily configured and reconfigured to adapt interchangeable graphic panels, signage, product displays, partitions, modular structures, and much more

Cable/Rod Display Systems - offer a wealth of design opportunities and can be easily configured and reconfigured to adapt interchangeable graphic panels, signage, product displays, partitions, modular structures, and much more ...

Links to Products & Services: Presentation & Event Posters; Large Format Graphics; Photographic Prints; Maps & Charts; Translucent Back-lit Posters; Back-lit Menu Boards; Specialty Signs & Banners; Architectural Interior Signage; Interior Fabric Decor; Custom Wall Decals & Murals; Backdrops & Decor Graphics; Floor Graphics & Decals; See-Through Vinyl Graphics; Static Cling Vinyl Graphics; Photo Decals & Stickers; Vinyl Graphics & Lettering;