created to inform all visitors to our web site about
important aspects of the online experience that will
help answer any questions and concerns you may have.
Ordering - To start your order, begin by
carefully reviewing the product and service
information on our web site. If you don't see
exactly what you want, please contact us regarding
availability, size, and quantity requirements for
your special project. Also, consult us on all of
your questions regarding our products, components
and parts, because many of components can be easily
confused. You may also contact us to receive a quote
for your project. Before that, however, make sure
you have decided on exactly what you need. After
placing an order, you the customer will receive, via
fax or e-mail, a Customer Order Acknowledgment,
which indicates in detail description of items and
pricing. Orders will not be processed until Nova
Display receives a signed copy of said Customer
Order Acknowledgment. Make sure to review and
initial all areas. All changes to your orders of
stock merchandise can be modified no later than 24
hours of receiving your PO. We will call or fax you
immediately should something change concerning your
Payment - All orders are shipped F.O.B Nova Display. We accept Visa, Master Card, or American Express, in addition to Money Orders, Cashier's Checks and Business/Personal Checks. For orders by phone, you may pre-pay your order via check or wire transfer. Orders prepaid with a check will be shipped within 24 hours of check clearance. New customers wishing to prepay an order totaling $5,000 or more must allow up to 10 business days for their check to clear. This policy applies to personal, business, cashiers, and certified checks, as well as money orders. Overseas customers may pay by Bank T/T at the time the order is placed. We do not charge your credit card for any item until it is shipped, this doesn't apply to customized and non-standard items. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.
Qualified businesses or organizations will be given
Net 30 terms upon approved credit. In order to open
an account, please provide a bank reference and
three trade references. Customers with established
credit are expected to pay NET within specific terms
of their account, pre-established credit limits, and
our standard Terms and Conditions, otherwise the
line of credit will be discontinued. All Custom
Orders require a 50% Deposit before start of
fabrication. Remainder due prior to shipping unless
other terms have been determined by Nova Display,
Inc. Credit Department.
All pricing and specifications are subject to
change, without prior notice. Freight, handling and
insurance will be added to your order. Please call
for current pricing and availability. Send payments
to: Nova Display, Inc., 875 Wilson Street, Suite B, Eugene, OR 97402
Price & Volume Discounts - Pricing for most
of our products can be found throughout our website,
or by clicking this link:
Specifications. All prices are subject to change
without notice. No deduction will be allowed at
settlement. Prices for certain government,
corporate, and institutional customers may be set
forth in a bid or other written agreement between
the parties. Payment is due before shipment, unless
credit terms have been arranged in advance with our
credit department. In such case, payment terms shall
be as set forth in the credit agreement. We collect
sales and use taxes for sales made to residents of
State of California. Additional states may be added
without notice. We shall not be liable for handling
or customs charges for shipments outside the United
States. For additional discounts and information
about reselling our products please read
Reseller Partner Program.
Availability - Most of the standard items and hardware are stocked and delivered in 2-15 bus. days. Lead time on non-standard items, special items, or customized product may vary from up to 10 to 12 weeks. We do offer Air Freight for non-stock items, provided the factory has the product on hand. Consult your salesperson for details. For custom orders, please send us a sketch or a drawing that includes dimensions and any special details. Using your drawing, we will generate a quote and specification sheet for the parts that lists the pricing, availability, delivery time, etc. You will receive a copy for review before ordering.
Shipping - We ship most small orders via UPS
Ground, unless otherwise specified. We also offer
express air and economical two day air service on
most items in stock. All express shipments (Next
Day, 2nd Day, 3rd Day) are given top priority.
Express orders for items that are in stock are
usually shipped same day or next business day.
Barring exceptions, these orders ship out Monday
through Friday at around 2:30 PM Pacific Time. If an
express order is placed before 12:00 AM, it will
usually ship out that same day. For large orders, we
will ship by the most reliable and inexpensive
carrier to your location.
Product Quality - All merchandise is produced
to standard and commercial tolerances. Nova Display
warranties product to be free from defects in
workmanship and material. When Nova Display has
determined that a product is defective, it will be
replaced. Nova Display liability is limited to the
cost of the defective product. No other warranty is
expressed or implied.
Receiving & Inspection of Product - Carefully
inspect your shipment immediately upon receipt! If
there is any visible damage, note this on the
waybill before you sign and notify the carrier. If
you have any questions or problems concerning your
shipment please let us know right away. Here are the
few important steps to follow upon receiving your
Product Inspection & Receiving.
Notification of Missing or Defective Product
- Please inspect the contents of your order for damage or missing pieces immediately upon arrival. Nova Display guarantees all of its products, and will gladly replace defective merchandise. Customer must keep all packaging and notify Nova Display of any missing components or product defects within 3 days of receipt. Otherwise, the order is considered complete and in good condition.
Returns - Stock merchandise in original, unopened packaging may be returned for refund within thirty (30) days of receipt. Items must be in their original state (undamaged). Shipping and handling charges for returned items are non-refundable. All returns must be accompanied by the order statement and RMA (Return Merchandise
Authorization) number. Please call our office to receive your RMA number. You may want to insure your return. We cannot be responsible for lost or misdirected returns. Returns must be insured for the invoiced value of the merchandise. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. A 15% restocking fee will be charged on all returns. Please note that restocking fee for non-stock merchandise (Delivered from manufacturer per Request Only) is 30%. Special order and custom made items are non-refundable. If you have any questions, ask your salesperson for details. Merchandise must be returned to: Nova Display, Inc., 875 Wilson Street, Suite B, Eugene, OR 97402
Limitation of Liability - In no event will
Nova Display be liable for any damages, losses, or
expenses arising in connection with misuse or
inability to use our products. The customer shall
test and verify the suitability of the product for
intended use. No warranty for intended use is made.
The customer assumes all risk and liability. Nova
Display's only obligation is replacement or credit
for product proven defective. Any technical advice
furnished or recommended by Nova Display concerning
use or application of any product is believed to be
reliable but the company makes no warranty of
Trade and Service Marks - Certain names,
logos, images, icons or graphics contained on these
website pages is to be considered as property of
NovaDisplaySystems.com. No permission is granted to
copy, reproduce, or republish, in any form, any of
this information. Unauthorized copying or
modification of the contents of this web site may be
a violation of federal copyright laws and could
subject the violator to legal action.
Disclaimer of Warranties - This web site and
all its content, material, information, or postings
are provided without warranties of any kind.
Protection of Personal Information - See the
collection and use of your information.
Protection of Systems and Data - See the
Security Policy disclosures relating to further
security practices and policies held by Nova
Your Acceptance of These Terms - By using
this site, you signify your agreement to the
Security Policy. IF YOU DO NOT AGREE WITH THESE
POLICIES, PLEASE DO NOT USE THIS SITE. Your
continued use of Nova Display web site will mean you
accept those changes. These policies may change from
time to time with updates. We suggest that you
review all the policies so that you are aware of any
changes that may occur.