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TERMS & CONDITIONS


Terms of Use Policy ...

 

The Terms of Use Policy has been created to inform all visitors to our web site about important aspects of the online experience that will help answer any questions and concerns you may have.

Ordering - To start your order, begin by carefully reviewing the product and service information on our web site. If you don't see exactly what you want, please contact us regarding availability, size, and quantity requirements for your special project. Also, consult us on all of your questions regarding our products, components and parts, because many of components can be easily confused. You may also contact us to receive a quote for your project. Before that, however, make sure you have decided on exactly what you need. After placing an order, you the customer will receive, via fax or e-mail, a Customer Order Acknowledgment, which indicates in detail description of items and pricing. Orders will not be processed until Nova Display receives a signed copy of said Customer Order Acknowledgment. Make sure to review and initial all areas. All changes to your orders of stock merchandise can be modified no later than 24 hours of receiving your PO. We will call or fax you immediately should something change concerning your order.

Payment - All orders are shipped F.O.B Nova Display. We accept Visa, Master Card, or American Express, in addition to Money Orders, Cashier's Checks and Business/Personal Checks. For orders by phone, you may pre-pay your order via check or wire transfer. Orders prepaid with a check will be shipped within 24 hours of check clearance. New customers wishing to prepay an order totaling $5,000 or more must allow up to 10 business days for their check to clear. This policy applies to personal, business, cashiers, and certified checks, as well as money orders. Overseas customers may pay by Bank T/T at the time the order is placed. We do not charge your credit card for any item until it is shipped, this doesn't apply to customized and non-standard items. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.
Qualified businesses or organizations will be given Net 30 terms upon approved credit. In order to open an account, please provide a bank reference and three trade references. Customers with established credit are expected to pay NET within specific terms of their account, pre-established credit limits, and our standard Terms and Conditions, otherwise the line of credit will be discontinued. All Custom Orders require a 50% Deposit before start of fabrication. Remainder due prior to shipping unless other terms have been determined by Nova Display, Inc. Credit Department.
All pricing and specifications are subject to change, without prior notice. Freight, handling and insurance will be added to your order. Please call for current pricing and availability. Send payments to: Nova Display, Inc., 875 Wilson Street, Suite B, Eugene, OR 97402

Price & Volume Discounts - Pricing for most of our products can be found throughout our website, or by clicking this link: Pricing & Specifications. All prices are subject to change without notice. No deduction will be allowed at settlement. Prices for certain government, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. Payment is due before shipment, unless credit terms have been arranged in advance with our credit department. In such case, payment terms shall be as set forth in the credit agreement. We collect sales and use taxes for sales made to residents of State of California. Additional states may be added without notice. We shall not be liable for handling or customs charges for shipments outside the United States. For additional discounts and information about reselling our products please read Reseller Partner Program.

Availability - Most of the standard items and hardware are stocked and delivered in 2-15 bus. days. Lead time on non-standard items, special items, or customized product may vary from up to 10 to 12 weeks. We do offer Air Freight for non-stock items, provided the factory has the product on hand. Consult your salesperson for details. For custom orders, please send us a sketch or a drawing that includes dimensions and any special details. Using your drawing, we will generate a quote and specification sheet for the parts that lists the pricing, availability, delivery time, etc. You will receive a copy for review before ordering.

Shipping - We ship most small orders via UPS Ground, unless otherwise specified. We also offer express air and economical two day air service on most items in stock. All express shipments (Next Day, 2nd Day, 3rd Day) are given top priority. Express orders for items that are in stock are usually shipped same day or next business day. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM Pacific Time. If an express order is placed before 12:00 AM, it will usually ship out that same day. For large orders, we will ship by the most reliable and inexpensive carrier to your location.

Product Quality - All merchandise is produced to standard and commercial tolerances. Nova Display warranties product to be free from defects in workmanship and material. When Nova Display has determined that a product is defective, it will be replaced. Nova Display liability is limited to the cost of the defective product. No other warranty is expressed or implied.

Receiving & Inspection of Product - Carefully inspect your shipment immediately upon receipt! If there is any visible damage, note this on the waybill before you sign and notify the carrier. If you have any questions or problems concerning your shipment please let us know right away. Here are the few important steps to follow upon receiving your order... Product Inspection & Receiving.

Notification of Missing or Defective Product - Please inspect the contents of your order for damage or missing pieces immediately upon arrival. Nova Display guarantees all of its products, and will gladly replace defective merchandise. Customer must keep all packaging and notify Nova Display of any missing components or product defects within 3 days of receipt. Otherwise, the order is considered complete and in good condition.

Returns - Stock merchandise in original, unopened packaging may be returned for refund within thirty (30) days of receipt. Items must be in their original state (undamaged). Shipping and handling charges for returned items are non-refundable. All returns must be accompanied by the order statement and RMA (Return Merchandise Authorization) number. Please call our office to receive your RMA number. You may want to insure your return. We cannot be responsible for lost or misdirected returns. Returns must be insured for the invoiced value of the merchandise. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. A 15% restocking fee will be charged on all returns. Please note that restocking fee for non-stock merchandise (Delivered from manufacturer per Request Only) is 30%. Special order and custom made items are non-refundable. If you have any questions, ask your salesperson for details. Merchandise must be returned to: Nova Display, Inc., 875 Wilson Street, Suite B, Eugene, OR 97402

Limitation of Liability - In no event will Nova Display be liable for any damages, losses, or expenses arising in connection with misuse or inability to use our products. The customer shall test and verify the suitability of the product for intended use. No warranty for intended use is made. The customer assumes all risk and liability. Nova Display's only obligation is replacement or credit for product proven defective. Any technical advice furnished or recommended by Nova Display concerning use or application of any product is believed to be reliable but the company makes no warranty of results obtained.

Trade and Service Marks - Certain names, logos, images, icons or graphics contained on these website pages is to be considered as property of NovaDisplaySystems.com. No permission is granted to copy, reproduce, or republish, in any form, any of this information. Unauthorized copying or modification of the contents of this web site may be a violation of federal copyright laws and could subject the violator to legal action.

Disclaimer of Warranties - This web site and all its content, material, information, or postings are provided without warranties of any kind.

Protection of Personal Information - See the Privacy Policy disclosures relating to the collection and use of your information.

Protection of Systems and Data - See the Security Policy disclosures relating to further security practices and policies held by Nova Display.

Your Acceptance of These Terms - By using this site, you signify your agreement to the NovaDisplaySystems.com of Use, Privacy Policy and Security Policy. IF YOU DO NOT AGREE WITH THESE POLICIES, PLEASE DO NOT USE THIS SITE. Your continued use of Nova Display web site will mean you accept those changes. These policies may change from time to time with updates. We suggest that you review all the policies so that you are aware of any changes that may occur.

 

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