Dispatch - 90% of orders on finished products are shipped out within 2-15 business days from our sales/distribution center. Products or components which are not available in stock at the moment of ordering will be shipped in 2-4 weeks. Most small orders are shipped via UPS Ground. For large orders, we'll ship via freight by the most reliable and inexpensive carrier to your location. We also offer express air and economical two day air service on most items in stock. If an order is to be shipped via air (Next Day, 2nd Day, 3rd Day) or internationally (including Canada) you must call (800) 753-9688 to make arrangements prior placing the order online.

Shipping charges:
$16.50 for orders $150.00 and under
$24.50 for orders $150.01 - $300.00
$29.50 for orders $300.01 - $500.00
$34.50 for orders $500.01 - $750.00
$39.50 for orders $750.01 - $1000.00
$4.50 more for each additional $100.00 in order amount

* Note: There is a $20.00 Freight & Handling Surcharge on all Oversize Items.

Most of the standard fittings in satin chrome finish are stocked or quick delivered in 2-7 days. Lead time on non-standard fittings may vary 15-45 days. Consult your salesperson for details.

Payments - All orders are shipped F.O.B Nova Display. We accept Visa, Master Card, American Express, in addition to Money Orders, Cashier's Checks and Business/Personal Checks. For orders by phone, you may pre-pay your order via check or wire transfer. Orders prepaid with a check will be shipped within 24 hours of check clearance. New customers wishing to prepay an order totaling $5,000 or more must allow 10 business days for their check to clear. This policy applies to personal, business, cashiers, and certified checks, as well as money orders. Orders shipped to addresses in California also pay an additional sales tax of 8.50%. If your business is tax exempt, please fax your California Non-Taxable Transaction Certificate to 707-535-0253.

All payments must be made in US Dollars. Additional charges will apply for bulky items, overnight delivery, second-day air, or shipments outside the Continental US. We will contact you if the shipping and handling vary from the above schedule. On ground shipment orders please anticipate a 1 to 2 week delivery time.

Tracking - The tracking numbers for each day's shipped orders are automatically emailed after 6:30pm Pacific Standard Time. Alternatively, you can check your order status online or request for a tracking number via email: info@novadisplay.com

Returns - Inspect your shipment immediately upon arrival. If your order is not received in satisfactory condition, keep all packaging and notify us within (3) days of receipt. Stock merchandise in original, unopened packaging may be returned for refund within fifteen (15) days of receipt. Items must be in their original state (undamaged). Shipping and handling charges for returned items are non-refundable. All returns must be accompanied by the order statement and RMA number. Please call our office to receive your RMA (Return Authorization Number). You may want to insure your return. We cannot be responsible for lost or misdirected returns. Returns must be insured for the invoiced value of the merchandise. Please note that custom merchandise is not returnable. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. A 30% restocking fee will be charged on all returns. If you have any questions, ask your salesperson for details. Merchandise must be returned to: Nova Display, Inc., 1626 Piner Road., Santa Rosa, CA 95403-1908.