Here are some important steps to
follow when receiving your packages:
CHECK YOUR PARTS IMMEDIATELY! ALL PROBLEMS MUST
BE REPORTED WITHIN 3 DAYS OF DELIVERY.
1) Our terms of sale are FOB shipping point unless
otherwise specified. The carrier is wholly
responsible for damage in transit.
2) INSPECT CONDITION OF BOXES IMMEDIATELY. Insist
that visible damages be indicated on your copy of
the freight bill.
3) OPEN SHIPMENT WITHIN 3 WORKING DAYS OF DELIVERY
AND INSPECT ALL PARTS (for concealed damages). Check
carton’s thoroughly to avoid throwing away small
parts that may be wrapped in packaging material.
Make sure you have all boxes, if boxes are missing
it is your responsibility to note that with the
4) IF YOU ARE MISSING AN ITEM - If any item is
missing and not marked “Back Order” or “Shipped
Separate” on your packing slip, please contact Nova
Display Customer Service immediately.
5) IF ANY PART IS DAMAGED - If your order is
received in non-satisfactory condition, keep all
packaging and notify the carrier immediately
requesting an inspection. Follow up with a written
request. Maintain a file for claims purposes.
6) IF THE WRONG PART IS RECEIVED - Contact the Nova
Display immediately for a return authorization. A
Call-Tag will be issued if the mistake is Nova
Display’s fault. If a part was mistakenly ordered,
it is your responsibility to contact Nova Display
and return the incorrect item.
7) For damaged items we will file a claim on your
behalf upon receipt of carrier's inspection report.
A return authorization number is required for all
returns. Any return without an RMA will be refused
and returned to shipper. Standard items, which can
be returned are subject to a 15% restocking charge
plus all shipping fees. Do not return your
merchandise after 30 days of purchase. If you return
your merchandise after 30 days of purchase, your are
not entitled to receive a refund and your
merchandise will not be returned to you.
15 DAY RETURN POLICY (to receive a refund)
Please contact customer service for return
authorization. Do not return merchandise without
Stock merchandise in original, unopened packaging
may be returned for refund within thirty (30) days
of receipt. Items must be in their original state
(undamaged). Shipping and handling charges for
returned items are non-refundable. All returns must
be accompanied by the order statement. Returns must
be insured for the invoiced value of the
merchandise. We cannot be responsible for lost or
misdirected returns. If you paid for your order by
credit card, a credit will be issued and will appear
on your billing statement. For details on our return policy read our Terms and Conditions.
Please note that custom merchandise (including but
not limited to acrylic accessories) are