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Secure Online Shopping Cart ...

 

We encourage you to order stock/standard items and display products online by using the Secure Shopping Cart integrated into our web site. You may access the Shopping Cart from any product category or by going to our Online Store Portal. We accept Visa, Master Card, and American Express. Orders on standard components and finished products are shipped out within 2-15 business days from our sales/distribution center. Products or components which are not available in stock (n/s) at the moment of ordering will be shipped in 10-12 weeks. We do offer Air Freight for non-stock items, provided the factory has the product on hand. Please consult your sales person for details. Most small orders are shipped via UPS Ground. For large orders, we'll ship via freight by the most reliable and inexpensive carrier to your location. We also offer express air and economical two day air service on most items in stock. If an order is to be shipped via air or internationally (including Canada) you must call 800.753.9688 to make arrangements prior to placing the order online.

 

Secure Online Order / Quote Request Form ...

 

The majority of our products require some degree of customization and may not be available for purchasing using our integrated Shopping Cart. For these items or products, please send your orders or request a price quote using our Online Order / Quote Request Forms. For estimating, please send us a rough sketch or your project lay-out with dimensions and any special details. Using your drawing, we will generate a quote and specification sheet for the parts that lists pricing, availability, delivery time, etc. You will receive a copy for review before ordering.

 

Fax Order Form ...

 

For convenience and security it is suggested that you download and printout the following PDF Order Form. Complete the appropriate information and fax it along with credit card information to our customer service at 800.753.0856. If paying by credit card, be sure to sign the form by hand. This is a secure, dedicated fax line. If you experience trouble downloading our order form, please advise us by e-mail at sales@novadisplay.com or telephone us at 800.753.9688.

By downloading and filling in the Fax Order Form you are agreeing to our Terms & Conditions. To view these Terms and Conditions please click here.

Returns: We guarantee all shipped products to be free from defects in workmanship and material. Inspect your entire shipment immediately upon arrival. If your order is not received in satisfactory condition, keep all packaging and notify us within 3 days of receipt. Stock merchandise in original, unopened packaging may be returned for refund within 30 days of receipt. Items must be in their original state (undamaged). All returns must be accompanied by the order statement and RMA (Return Merchandise Authorization) number. Please call our office to receive your RMA number. You may want to insure your return. We cannot be responsible for lost or misdirected returns. Returns must be insured for the invoiced value of the merchandise. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. A 15% restocking fee will be charged on all returns. Please note that restocking fee for non-stock merchandise (Delivered from manufacturer per Request Only) is 30%. Special order and custom made items are non-refundable. If you have any questions, ask your salesperson for details. Merchandise must be returned to: Nova Display, Inc., 875 Wilson Street, Suite B, Eugene, OR 97402

 

Email Orders ...

 

Send your orders to: sales@novadisplay.com

* Include your name, address and phone number
* List items by code, finish and quantities
* Include a delivery address and instructions
* Specify method of shipping (UPS Ground, UPS 2 or 3 Day Air, UPS Overnight, etc.)
* Request a freight estimate if necessary
* Call us with payment info or note in email "Call for Credit Card"

PLEASE NOTE: The email does not have security features. We therefore recommend that you provide your credit card information by telephone or fax us the following information, rather than include your credit card number in the email message.

 

Buying for Resale? ...

 

Learn more about how you can benefit from reselling our products by reading our Reseller Partner Program.
To qualify for a resale discount you must have a valid state resale certificate. We require a copy of your resale certificate on file. Email or fax a copy to 800.753.0856

 

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