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Helpful Hints ...

 

Below we're providing few important topics as well as helpful hints to guide you through our web site. If you have any questions that are not covered here or elsewhere on our site, please contact us. Our telephone staff is friendly, well informed and always eager to help.

Frequently-Asked Questions

Our office receives many calls from customers with questions about product information, order placement, payments, company policies, installation and technical issues, etc. For your convenience, we've put together a list of some of the most frequently asked questions (FAQ) here. If you are unable to find the answer you're looking for, feel free to call us.

 

Company Policy

Your privacy and buying experience is very important to us. So we’ve developed necessary policies and procedures that covers how we collect, use, and store your information. Also how we process payments, issue product warranties, handle shipments and returns. Please take a moment to familiarize yourself with our Company Policy and let us know if you have any questions. You may read the policy details by following these links:
Privacy & Security, Terms & Conditions, Shipping & Delivery.

 

Product Availability

Most of the standard fittings and products that do not have any special markings are kept in stock, and quickly delivered within 2-15 business days. Lead-time on non-stock, non-standard, special items, or customized product may vary...

Non-Stock Items - Product marked with (n/s) is typically in stock in small quantities. This product is available for purchase but because of its limited use is usually subject to longer lead time and/or higher minimum quantities. If any of these items are already in production it may take 4-6 weeks or longer to complete delivery. If you are under time constraint and need the items sooner, please contact us for details and availability, or to discuss other options.

Special Orders
- The lead-time on large quantities or special orders may vary from 10-12 weeks. Consult your Sales Representative for details and options before placing your special order.

 

Quick Links

To help you narrow the search for the items you need, we've put together a front page with quick links to stock/standard items that can be purchased online. Here, Hardware & Components, you can click on each component or related accessory to see their image, technical detail, and add them to shopping cart. If you should require assistance and/or do not see a component you need please contact us.

 

Errors

Please let us know if you've seen or received an error code on our site or emails, so that we can correct it. Please contact us by e-mail at webmaster@novadisplay.com

 

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