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FAQ


Frequently Asked Questions ...

 

This collection of frequently asked questions (FAQ) provides brief answers to many common questions about our products and services. It also provides links to more detailed information available through out web site. If you have any questions that are not covered here or elsewhere on our web site, please contact us by e-mail at info@novadisplay.com or call us at 800.753.9688

Product Information & Order Placement

How do I find hardware pricing and specifications on your website?

Pricing and specifications for most of our products can be found by following this link. All prices are quoted in U.S. dollars. The listed prices are FOB Eugene, Oregon USA and do not include freight charges or any applicable taxes.

How can I order your products?
You can order our products by phone: 800-753-9688 (541-505-7450), by fax (Fax Order Form) or by using the Secure Shopping Cart integrated into our web site (Online Store Portal). We're Open Monday to Friday from 8:00am - 4:30pm Pacific Time. To customize your own display, signage or showcase products, please send us a short description, or graphical attachment using the (Order / Quote Request Form)

What is the lead-time for my order?
Orders on standard components and finished products are shipped out within 2-15 business days from our sales/distribution center. Products or components which are not available in stock (n/s) at the moment of ordering will be shipped in 10-12 weeks. We do offer Air Freight for non-stock items, provided the factory has the product on hand. Consult your salesperson for details. Most small orders are shipped via UPS Ground. For large orders, we'll ship via freight by the most reliable and inexpensive carrier to your location. We also offer express air and economical two day air service on most items in stock. If an order is to be shipped via air or internationally (including Canada) you must call 800-753-9688 to make arrangements prior placing the order online.

How will I know if my order was processed?
Whenever an order is placed or updated we send out status updates via email. Please make sure you always submit your contact email address so we can have it in our files.

Will I be notified when my order ships?
You will receive an e-mail with tracking information as soon as your order ships. It will tell you where your products shipped from (our California, or Oregon warehouse). It will also contain all of the information on the shipment. If your order consist of various products, including bulky items such as acrylic accessories or aluminum extrusions, than it may ship partially (multiple packages) and may arrive few days apart. Please always verify the number of packages against each individual tracking number received from us via e-mail. If your order cannot ship for some reason, you will be notified within 24 hours.

What is your warranty on your products?
All our products are guaranteed to be free from defects in workmanship and material! Items proven to be faulty will be replaced with an equivalent product and shipped at our cost. Nova Display liability is limited to the cost of the defective product only. We will also refund you fully or replace the damaged item if the merchandise arrives in a damaged condition. We ask that you file a complaint with the delivery carrier and immediately notify us. Send us pictures of the damage items and keep all packaging for at less two weeks to be inspected by carrier. Goods found to be tampered with by the customer without authorization will void this warranty. For full details see our Product Warranty Form.

 

Payment & Company Policies

What kind of payments do you accept?

We accept Visa, Master Card, or American Express in addition to Money Orders, Cashier's Checks and Business/Personal Checks .We do not charge your credit card for any item until it is shipped, this doesn't apply to customized and non-standard items. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. For orders by phone, you may pre-pay your order via check or wire transfer. Orders prepaid with a check will be shipped within 24 hours of check clearance. For more detail information please read our Terms & Conditions.

Is shopping on your site secure?

We implemented a number of security features throughout the site, database and accounting software to prevent the unauthorized release of, or access to, personal information. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

When is my credit card charged?

We do not charge your credit card for any item until it is shipped, this doesn't apply to customized and non-standard items. Custom or special orders require a 50% deposit before start of fabrication. Remainder due prior to shipping unless other terms have been determined by Nova Display, Inc. Credit Department.

How do you protect my privacy?

We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system. We will never share or sell individual personal information with anyone for their promotional use. Information submitted to us is only available to employees managing this information for purposes of contacting you, providing services related to our products, or sending you emails based on your request for information.

Were can I find information on payment and shipping polices?

You can read Nova Display payment, shipping, return and warranty polices by following this link Shipping & Delivery.

 

Estimating & Artwork Submission

How can I get a sample or build my prototype?

We will provide samples for your testing and inspection. Most samples are supplied at 20-40% discounted cost (plus delivery charges). If you need to order components for a prototype or fabrication of a prototype, please contact us for a quotation. You may also order Sample Kits by following this link.

What file format do you accept for printing?

For digital printing prepare your files by following all necessary steps listed in (Digital Artwork Guidelines).

What file format do you accept for signmaking?

For signmaking we require "vector format" files that contain paths / outlines. If you are unfamiliar with such type of format please read
(Vector Artwork Requirements).

How can I send you the artwork?

To send us files follow information on our pages (Submit/Transfer Your Files).

How do I find kits and ideas on your website?

To make your display choices even easier we put together a comprehensive range of (Display Kits to Go). Kits are designed to display posters and information, incorporate shelving, signage, leaflet dispensers and even low-voltage lighting. Some of these kits you can install yourself. All kits come in satin chrome as standard, other finishes on request. For a custom design configuration contact us.

 

Installation & Technical Issues

Can I assemble/install the display equipment myself?

Many products are supplied complete with easy-to-follow assembly/installation instructions. These can be installed by an unskilled person and our telephone helpline service 800-753-9688 is available for friendly advice and guidance if required. For your convenience you can download Technical Data Sheets & Installation Instructions by following this link. If you should require assistance and/or do not see the specifications you need, please contact us.

Can Nova Display install the display equipment for me?

Although we do not offer installation service in all areas we can recommend national installation companies or we can work with your general contractors to instruct them on appropriate installation procedures

How much weight can your systems hold?

Each of the system or even individual components are rated differently. For example the 1.5mm cables is strong enough to support 264lbs (120kg). The 3.0mm cables or 6.0mm rods support even heavier loads - up to 200kg (441lbs). For more detail information please read our Technical Data Sheets.

What are the materials and finishes used in fabrication of cable/rod hardware?

All cable/rod display and sign support fittings are made from solid brass- extremely durable. Available in standard finish - satin chrome. Special finishes are available on request. Cables are made from galvanized steel (unlike stainless steel, this will not fray, kink or mark easily). Rods are made in stainless steel or brass and treated to create standard finishes. All accessories and display parts are fabricated from high-quality clear, non-glare or color acrylic, foamex, glass, wood, etc. Other materials, such as vinyl and metallic films, and paints can be used to create a finish to meet your needs.

How do I order a Product Catalog?

For your convenience you can download and print our Online Catalogs for Cable & Rod Systems, Sign & Panel Support Systems, Freestanding Systems, Low-Voltage Lighting and Signware Products available in Adobe Acrobat Files (PDF). For Architects, Designers, Advertising Agencies, Promotional Companies, Display Companies, Sign Companies, etc., we also have available the "The Display Collection" Print or CD Version Catalog that includes various drawings, images, instructions, concepts, pricing, etc. If you require a Print or CD copy of our catalogues, please submit your address and company name via online form.

 

Errors

Please let us know if you've seen or received an error code on our site or emails, so that we can correct it. Please contact us by e-mail at webmaster@novadisplay.com

 

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Links to Most Popular Products by Categories: Cable Display Systems - Poster & Shelf Suspension; Rod Display Systems - Showcase & Shelf Suspension; Sign & Panel Support Systems - Wall Mounted Supports & Standoffs; Projecting Standoffs - Supports for Signs & Vertical Panels; Edge Grip Standoffs - Supports for Non-Drilled Signs & Panels; Desktop Standoffs - Support for Plaque and Easels; Rail /Track Display Systems - Graphic & Art/Picture Hanging; Floor Standing Display Systems - Modular Display Stands & Kiosks; Aluminum Modular Display Systems - Vertical & Horizontal Extrusions; Signware Products - Graphic Holders & Poster Frames; Light Fixtures - Low-voltage Display Lighting; Display Kits & Concept Ideas; Other Products & Services